How to make a reservation you Luxury Rental Apartment in Madrid
Several booking methods are available
Presential
En nuestras oficinas, después de haber contactado con nuestro Ejecutivo Comercial
telephone
Por telefono, con el Ejecutivo Comercial o directamente en nuestro teléfono de contacto.
Por correo electrónico, directo al Ejecutivo Comercial o por medio del Formulario de Contacto.
You can pay in the following ways
VISA or MASTERCARD
(You may send us an email with your credit card details or provide them to us by phone)
Bank Transfer.
Todas la entradas y salidas de nuestros apartamentos serán acompañados por una persona de Ivory Escapes.
Cash
Todas la entradas y salidas de nuestros apartamentos serán acompañados por una persona de Ivory Escapes.
OTHER PAYMENTS
Reservation Fee
With any reservation, you must pay a non-refundable fee of 150€, including a full ‘Welcome Pack’ containing food, drinks, toiletries and household cleaning products, whose list you can view in our ‘Services Menu’
Cleaning services
We provide housekeeping and laundry at 16€/hour (minimum two hours each day of service).
In any case, for stays of one month or longer, it is compulsory to hire a monthly cleaning with us, at a cost of 68€, consisting of 4 hours of cleanup (laundry not included).
Check-out cleaning service
For any stay, the customer is due to pay the ‘check-out cleaning service’, according to the following rates:
1 bedroom: 135€, including 8 hours of cleaning service
2 bedrooms: 195€, including 12 hours of cleaning service
3 bedrooms: 260€, including 16 hours of cleaning service
4 bedrooms: 320€, including 20 hours of cleaning service
Night Hours
If the check-in takes place between 20 p.m. and 9 a.m., the following fees shall be charged prior to check-in:
20 to 22h: 35€
22h to 7h: 70€
7h to 9h: 35€
Check-in rate on Sunday or Public Holiday
If entry to the property occurs on a Sunday or holiday, the following fee will be charged prior to check-in:
7h to 22h: 60€
22h to 7h: 100€
Cancellation policy
Si usted quiere cancelar su reserva debe tener en cuenta que el depósito no es reembolsable.
Arriving at your home
Reception
Una vez tengan confirmados los detalles de su llegada, les rogamos nos informen cuanto antes para organizar la recepción sin que haya demora.
Check-in
Una persona del equipo de Ivory Escapes estará esperándoles en el apartamento. Les informara de todo lo necesario para realizar la entrada.
Key handover
Efectuaremos entonces las siguientes operaciones. Entrega de llaves e información general sobre el funcionamiento de la casa.
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