0 € to 8.000 €

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How to book your Luxury Rental Apartment in Madrid

Presential

In our office, after having contacted with us.

Telephone

By phone, with the Commercial Executive or directly on our contact phone.

Mail

By email, directly to the Commercial Executive or through the Contact Form.

The prices per month listed at the top of the description are for stays longer than 9 months (except if a different period is mentioned).
If the check-in is not immediate just after the property becomes available, the landlord is entitled to refuse the rental request.
Prices listed do not include VAT.
Once the availability of the apartment is confirmed, to secure your reservation you should make the due payment.

You can pay in the following ways

Credit Card (Visa or Mastercard)

You may send an email with your credit card details or provide them  by phone.

Bank transfer

We will provide you with a bank account number for you to make the due payment.

Cash

In cash, complying with the legal requirements applicable in each case.

The due must amount should be paid previous to your arrival.
As for the deposit to be paid in each rental, the total amount will depend on the price of the apartment and the rental period. The sales executive will inform you pertinently.

Other Payments

Reservation Fee

With any reservation, you must pay a non-refundable fee from 150€ to 550€ (depending on number of bedrooms), including a ‘Welcome Pack’ with snaks, drinks, toiletries and household cleaning products, whose list you can view in our ‘Services Menu

Cleaning services

We provide housekeeping and laundry at 17€/hour (minimum two hours each day of service).

In any case, for stays of one month or longer, it is compulsory to hire with us a monthly cleaning (laundry not included), at a cost from 60€ to 120€ (depending on number of bedrooms). Only required if you do not hire any other cleaning services with Ivory Escapes (i.e. daily, weekly, biweekly services …).

Check-out cleaning service

For any stay, the customer is due to pay the ‘check-out cleaning service’, according to the following rates: from 130€ to 280€ (depending on number of bedrooms).

Night Hours

If the check-in takes place between 20h and 9h the following fees shall be charged prior to the check-in:

7h to 9h: 35€
20h to 22h: 35€
22h to 7h: 70€

Check-in Rates on Saturdays, Sundays or Public Holidays

If the check-in is on a Saturday, Sunday or any Holiday, the following fee will be charged prior to the check-in:

7h to 22h: 60€
22h to 7h: 100€

Cancellation policy

If you wish to cancel your booking, please remember that the deposit will not be returned.

Only required if you do not hire any other cleaning services with Ivory Escapes (i.e. daily, weekly, biweekly services …).

Arriving at your home

Reception

Once your arrival time has been confirmed, please contact us as soon as possible so we can organize your reception without any delay.

Check-in

A member of the Ivory team will be waiting for you at the apartment. He will inform you about every detail.

Key handover

The sales executive will then show you around the apartment and will hand over the keys to you.

For the right maintenance of our properties, some of the items shown in the photos might have been replaced by other ones, always following our Comforts of quality and design.

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